Contact

Strumly is a Suede AI product, run by a small team. Email support@suedeai.ai and we'll get back to you.

What to contact us about

• Account access, sign-in problems, or something that looks wrong in your practice history.
• Billing, subscription, or plan questions, after a look at the account and billing docs.
• Bug reports: tell us the page, your browser and device, and what you expected to happen.
• Privacy requests, including questions about your data or asking for deletion.
• Developer and AI-agent questions about the Strumly music data API.

Replies come from a small team by email, so please allow some time. There is no live chat or phone line. If you are reporting a problem, the more detail you include in your first message, the fewer follow-ups we need.

Try these first

Many questions are already answered in the FAQ, the troubleshooting guide, and the account and billing docs. The full documentation covers how the AI coach and practice sessions work.

Data, billing, and privacy

For questions about what data we collect and how to request deletion, see the privacy policy. Billing and subscription terms are covered in the terms of service.